Shipping policy

Orders & Shipping Policy

Last updated: November 2026

This page explains how we make, ship, and deliver your order, so you know what to expect. By placing an order, you agree to this policy.

Where We Ship

  • We currently ship within the United States only.
  • Ships from Virginia, USA.

Production Time

  • Made to order in 4–6 business days. Every piece is made for you after you order, and engraving does not add time.
  • We do not offer rush production. A faster shipping option shortens transit time only; it does not shorten production time.
  • Business days are Monday to Friday, excluding U.S. federal holidays.
  • Need it by a certain date? Please email us at hello@valoriajewelry.com before you place your order, and we will tell you whether it is possible. During the holidays, carriers handle much higher volume and delivery can take longer than usual.

Shipping Options

Shipping time starts when your order leaves us, after production.

  • Free USPS or UPS Ground (3–4 business days)
  • USPS Priority $20 (2–3 business days)

Transit times are carrier estimates. They do not include our production time, weekends, or carrier holidays, and they can vary by location.

For Free Ground, we choose USPS or UPS based on your address and reliability. If you prefer one carrier, tell us before you place your order or add a note at checkout. We cannot change the carrier after the package has shipped. UPS cannot deliver to P.O. Boxes; if you need UPS, please use a street address.

Your Estimated Delivery Date

Your delivery date has two parts:

  1. Production time: 4–6 business days.
  2. Transit time: 3–4 business days with Free Ground, or 2–3 business days with USPS Priority.

Where a product page shows an estimated delivery date, it already adds production time and transit time together. It is an estimate based on the times above.

Signature Required on Orders Over $350

  • Orders over $350 ship with signature required on delivery.
  • The signature requirement cannot be removed once the shipment has been created.

Tracking & Responsibility

  • We email you a tracking number when your order ships. Our responsibility is to ship your order on time, to the address you provided, with valid tracking.
  • Once tracking shows that USPS or UPS has the package, the carrier is responsible for it. We are not responsible for delays, loss, theft, damage in transit, or misdelivery after the carrier has accepted the package. These issues must be resolved directly with USPS or UPS. We will provide tracking details and any shipping records you need for your claim.
  • We do not insure packages. If you want insurance, please email us at hello@valoriajewelry.com before ordering.
  • Please watch your tracking and make sure someone can receive the package. If you miss a delivery, you are responsible for arranging redelivery or pickup with the carrier.

Delivery Problems

  • If your package arrives damaged, or the contents are wrong or incomplete, email us at hello@valoriajewelry.com within 3 days of delivery with your order number and clear photos or a short video. Please do not remove the tags. See our Returns Policy.

Address Accuracy & Changes

  • We ship to the address you enter at checkout. Please check it carefully before you place your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
  • We cannot change the address after the order has shipped.
  • If a package is returned to us as undeliverable, we can reship it after you pay a new shipping charge. If you choose to cancel instead, our Returns Policy applies.

Color, Measurements & Product Variations

  • Color: Screen and device settings can change how colors look online. Slight differences between what you see and the actual jewelry are normal.
  • Measurements: We list sizes in millimeters (mm) and inches. Small variations within normal manufacturing tolerances can occur on made-to-order pieces.
  • Weight & finish: Small differences in weight or finish may occur and are not defects.

Related Policies

Questions

For timing needs, special delivery instructions, or any shipping question, please contact us before you order at hello@valoriajewelry.com.